“I wanted to tell you how completely delighted we were with every aspect of our trip to Italy and Greece. The hotels you booked were amazing—with exemplary and friendly service. We loved how small and intimate they were and the locations were great. The guides you arranged in Rome (both of them) and for Pompeii were knowledgeable, interesting, and really worked to make sure that we were both entertained and informed and the larger tours also had guides that came across as real people who loved their corners of the world and wanted to share it with us. Our driver on the Pompeii day, Mario, was a real character and added a lot of flavor to the experience.
Finally, I have to say how valuable we found the book you compiled for us. We enjoyed many of your suggested explorations, and religiously checked for instructions like having the desk confirm our transport to the ship. “Check the book!” or “Look to see what Shelley says,” became a constant refrain. At one point, when we had consulted the book, Sue said, “I don’t know what it cost for Shelley’s services, but that book alone was worth every penny! Thank you for all of your good, concrete advice about things like credit cards and canceling mail as well as finding us all the components to make our dream trip a real dream come true.”